RiderKo is a 100% Filipino-developed mobile application that offers on-demand food and mart orders as well as door-to-door delivery services enabling businesses to access a large base of mobile users in Metro Manila and other neighboring cities.
Through its services, RiderKo is designed to empower its partners: merchants, customers, and riders.

All RiderKo services start at 7:00 AM and end at 10:00 PM.

Our service hours may be adjusted depending on certain weather conditions and holidays. These adjustments will be announced on our social media beforehand.

NOTE: Our partner merchants may have different operational hours compared to RiderKo. You may still order from them, but you will have to schedule your order in advance.

Here are the specific serviceable areas for each of our services:

   RiderKo Mart+ - Available within 3 km from Ortigas San Juan, Pasig, Makati

   RiderKo Delivery & Eats - Available within Metro Manila, Rizal, Cavite, some cities in Laguna and Batangas

Note: Available Merchants are dependent on pinned location.

We are rapidly expanding to provide our services to more customers and extend our reach. Stay tuned for further announcements!

 RiderKo Eats – food items from our growing list of merchants

 RiderKo Mart+ – grocery and household essentials

 RiderKo Delivery – documents, parcels, medicine, fragile/boxed items, and more.

NOTE: Packages must be maximum of 23kg & 16 inches in height. If package exceeds these dimensions, the Rider has the right to reject the order as this may cause accidents or the Rider may be flagged for overloading .

RiderKo cannot deliver live or living things such as pet fish, dogs, cats or anything classified as a living thing. RiderKo also does not allow delivery of any articles that are prohibited by law, dangerous or hazardous materials, drugs or other harmful chemicals, perishable substances, and radioactive material.

RiderKo does not have this feature at the moment.

Yes, users can book with multiple drop-off points. To do this, the user may input the exact address and/or other specific instructions in the notes field. They may also chat with the assigned Rider for easier coordination and tracking of parcel.

Here are the basic computations for the rates of RiderKo services.

 Eats
 Php 45 base fare (first 1km) + Php 6 per succeeding 2km

 Mart
  Php 55 base fare + Php 45 flat service charge

(Starting 10.10.22, no service fee will be incurred until Dec 31, 2022)

 Point-to-Point Delivery
 Php 55 base fare (first 1km) + Php 6 per succeeding km

 Multiple-point Delivery
 1st Drop: Php 55 base fare (first 1km) + Php 6 per succeeding km
 Next Drop-off/s: Php 40 base fare (first 1km) + Php 6 per succeeding km

1.  Upon registration, an email will be sent to your registered email address.

2. Click on the “Verify Email” button in the email and you’re done! You'll be able to receive promotional newsletters and system-generated emails like invoices from RiderKo.

If you weren’t able to verify your email initially, you may simply head over to your profile page, go to the Email address field. There should be a simple disclaimer with a hyperlink at the end. Click on the “Resend Email” hyperlink to resend the confirmation link.

Verifying your account gives you access to the full RiderKo experience and bigger discounts on your RiderKo Bookings!

Here are 4 simple steps to get verified!

1.  Click on the “Verify Now” button in the Edit Profile Menu.

2.  Please select a Valid ID and input details like ID Type, ID Number, and Expiration Date.

3.  Upload your Valid ID and a selfie of you holding your ID.

4.  Wait for our team to verify and, boom, you’re verified!

Note: Only government IDs with photo and address are accepted. For minors, a school ID with photo & address; OR a Certificate of Enrollment is accepted.

We currently cannot update mobile numbers. If you’d like to use RiderKo with a new number, please create another RiderKo account with your new number.

1.  Click on the “Change Password” button in the Edit Profile Menu.

2.  You will need to input your old password, as well as your new password.

3.  Click on the “Next” button and your new password is now in use.

1.  Click on the “Edit” icon in the Email Address field in the Edit Profile Menu.

2.  You may input the new email address and click on the “Update” button.

3.  Your new email address is now in use. You will be sent an activation email where you can activate your new email address and receive RiderKo newsletters from there.

Bookmark addresses for future use! Do this by following these steps:

1.  Click on the side panel on the upper-left corner of your RiderKo app home screen

2.  Tap ‘Saved Addresses’ and proceed to ‘Add New Address’

3.  Fill in the requested information

4.  Proceed to ‘Save Changes’ and you are done!

You can also edit or remove previously saved addresses should you wish to.

Easily track your order history in 2 simple steps!

1.  Proceed to the ‘Activity’ page in the lower part of RiderKo app home screen.

2.  Tap ‘Ongoing’ tab to check status of current ongoing orders, Tap ‘History’ tab if you wish to backtrack to review past bookings, whether they are completed or cancelled.

1.  Proceed to the ‘Activity’ page in the lower part of RiderKo app home screen.

2.  To view your Ongoing bookings, you may click on the respective tab. For Completed and Cancelled bookings, click on the ‘History’ tab.

3.  Select any booking listed in order to view the invoice and check specific booking details.

NOTE: You could also check your invoice via email after a successful booking if you activated your email.

Delays in delivery might be due to traffic, unforeseen weather conditions, and roadworks. Rest assured we will do our best to deliver your package on time. Our Customer Support personnel will communicate with you at once if any delays or related issues arise.

Please forward your concerns to customercare@riderko.com. You may also reach out to our Customer Care team through our in-app support chat.

The available payment options for bookings with RiderKo is Cash on Delivery and RiderKo Wallet. As we ramp up our services to make your bookings as seamless as possible, do expect availability of other preferred modes of payment soon.

NOTE: Riderko Wallet is only available for RiderKo Delivery and RiderKo Mart+ for the time being.

RiderKo Wallet is the official E-wallet of RiderKo for easier and hassle-free cashless payments. You can access the Wallet through the menu tab (located at the bottom) of the RiderKo App.

To top up your RiderKo Wallet,

1.  Simply head to the RiderKo Wallet page by clicking on the Wallet icon on the menu tab at the bottom of the App.

2.  Click on the “+ Top Up” button. It should be displayed beside your RiderKo Wallet Balance.

3.  Select the desired Payment Method and input the amount to be topped up.

4.  Input the necessary information and confirm your payment.

5.  You’re done! The balance should now be adjusted to the final balance.

Currently, you can only top up RiderKo Wallet with your Credit Card. But more payment partners will be available soon!

Currently, refunding your RiderKo Wallet balance is not possible.

Yes! Schedule a booking in 3 easy steps!

1.  Tap the 'Delivery' icon.

2.  Click on the ‘Deliver Now’ drop down menu.

3.  Select ‘ Schedule Delivery’ and select the desired delivery time. You may schedule up to 4 days in advance.

Becoming an Eats Partner Merchant is easy!

1.  Head over to RiderKo.

2.  Click on the “Become A Partner” button.

3.  Select “Partner Merchant” button.

4.  Fill out the form and wait for us to get back to you!